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Privacy Policy

Frequently asked questions

Here are some common questions about our company.

KavachKases is an e-commerce platform specializing in high-quality mobile accessories, including:

  • Protective Phone Covers: Durable, anti-yellowing cases with lifetime warranty options.
  • Mobile Accessories: Chargers, screen protectors, holders, and more.
  • Customization Services: Personalized designs and branding for select products.
  • Customer Support: Assistance via WhatsApp Business and email for order tracking, product inquiries, and warranty claims.
  • Promotional Offers: Cashback deals, seasonal discounts, and loyalty rewards to enhance your shopping experience.

We aim to deliver stylish protection and reliable service, blending creativity with quality to safeguard your tech in style.

You can reach our customer support team through the following channels:

  • WhatsApp Business: Chat with us directly for quick assistance at +917754914447.
  • Email Support: Send your queries to 📧 kavachkases@gmail.com.
  • Website Contact Form: Visit our Contact Us page to submit your message—just fill in your name, email, and query.

Our support team is available Monday to Saturday, 10 AM to 6 PM (IST). We aim to respond within 24 hours on working days.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We want you to love what you buy! If you're not satisfied with your purchase, here’s how our return policy works:

✅ Eligibility for Returns

  • Products can be returned within 3 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Returns are accepted only for damaged, defective, or incorrect items.

🚚 Return Process

  1. Contact our support team via WhatsApp or email with your order ID and issue details.
  2. Share clear photos of the product and packaging.
  3. Once approved, we’ll arrange pickup or guide you through the return shipping.

💸 Refunds & Replacements

  • Refunds are processed within 5–7 business days after we receive and inspect the returned item.
    • You can choose between a full refund, replacement, or store credit.
  • Shipping charges are non-refundable unless the return is due to our error.

  • ⚠️ Non-returnable Items

  • Customized products

  • Items marked as “Final Sale”

  • Products damaged due to misuse.